Services

Delivering world-class BPO Services

SA Commercial enables our clients to be connected to their customers 24/7, while taking the responsibility of managing customer experience effectively and efficiently. We’re here to take care of your customer’s needs so that you can focus on your business’ needs.

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Our services

  • Inbound calling services Inbound calling services
  • Outbound calling services Outbound calling services
  • Client-retention programmes Client-retention programmes
  • Lead generation and appointment setting Lead generation and appointment setting
  • Research and survey services Research and survey services
  • Data and back-office services Data and back-office services
  • Client service management Client service management
  • Cross-selling/upselling Cross-selling/upselling
  • Helpdesk and technical support services Helpdesk and technical support services
  • Order fulfilment Order fulfilment
  • Campaign management and control Campaign management and control
  • Online and e-support services Online and e-support services
  • Inbound calling services Inbound calling services
  • Outbound calling services Outbound calling services
  • Client-retention programmes Client-retention programmes
  • Lead generation and appointment setting Lead generation and appointment setting
  • Research and survey services Research and survey services
  • Data and back-office services Data and back-office services
  • Client service management Client service management
  • Cross-selling/upselling Cross-selling/upselling
  • Helpdesk and technical support services Helpdesk and technical support services
  • Order fulfilment Order fulfilment
  • Campaign management and control Campaign management and control
  • Online and e-support services Online and e-support services
Image Omnichannel infographic

Awards and milestones

We take great pride in what we do, which is why we are incredibly proud of when we are recognised for our dedication.

2019

Bpesa GBS National Awards: Top Global Business Services, Marketing and Sales Professional Award

2016

Winner CCMG Outsourced Partnership Award by the Western Cape Government Contact Centre

2015

SA Commercial receives Ethics Institute of South Africa accreditation and certification

2014

Finalist in National Productivity Awards

2014

SA Commercial creates a multi-channel application form

2014

SA Commercial ISO 27001 certification

2013

Managing Director receives International Women's Entrepreneurial Challenge (IWEC) Award

2013

Managing Director receives Regional Business Women's Award

2012

Launches on/offshore incentive programme for SA Commercial employees

2012

Win Industry Award - Best Outsource Contact Centre (SME)

2011

Enterprise Development partnership formed with Aegis BPO South Africa part of the $27 billion Essar Group

What our clients are saying

Thank you for your trust. We are grateful to all the companies that we’ve worked with to achieve great results on various projects and to help deliver effective solutions to complex issues.

SA Commercial

Their systems are dynamic, ensuring maximum required efficiency and productivity of applied resources. The systems are agile and adaptable, allowing for upgrades to campaigns and processes with minimal production interruption.

Paul Maggott, Product Manager
SA Commercial

SA Commercial has consistently delivered against high standards of sales and service. Their values of a high performance culture, collaborative partnership model and professionalism is in line with that of our business. 

I highly recommend SA Commercial and hope to continue to co-create in delivering world class client engagement programs.

Mégan Wagner, CRM Marketing Manager
SA Commercial

Our partnership commenced in 2017 and during this time we collaborated with each other to provide innovative interventions and continuous improvement on our customer experience via both the technology platform and resource infrastructure. SA Commercial is always open to constructive feedback and a reliable partner, making our business relationship both effortless and pleasant. We are delighted with the service of SA Commercial.

Gansen Govender, Customer Service Executive
SA Commercial

The service was always rendered proactively and efficiently with significant value added.

Mr C Wakeford, Director: e-Government for Citizens

Let’s start a project together

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