Making your business process outsourcing make business sense. That’s our business.

Welcome to the SA Commercial Site

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SA Commercial Group comprises of two companies—SA Commercial BPO and SA Commercial Insurance. 

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SA Commercial BPO is an award-winning Business Process Outsourcing (BPO) contact centre based in Cape Town, South Africa. We connect our clients with theirs, 24/7, using contemporary communication channels.

SA Commercial Insurance is an insurance brokerage that’s focused on providing companies and individuals with the most appropriate insurance cover for their business or life-stage needs.

SA Commercial BPO

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At SA Commercial BPO, we connect our clients with their customers, 24/7. We’re steadfast and dependable, yet agile and flexible to adapt to the exact nature of your business – to become your voice, your touch-point with the customer.

As an active member of our industry body, BPeSA, we’re non-negotiable on quality. We strive to maintain our industry’s high standards, while upholding each of our clients’ reputations for excellent customer care.

We’re ISO 9001 and ISO 27001 certified, which means our clients are assured of our stringent quality control and robust information security management system.

As a 100% black-owned company we’re committed to transformation. The majority of our 170-strong complement come from disadvantaged backgrounds. Our 170 staff add different dynamics, a strong unified team, and our talented senior executives regularly mentor staff – empowering them and helping them carve out their careers in our rewarding industry.

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SA Commercial BPO

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A diversity of local and international blue-chip clients entrust their outsourced marketing and
customer interactions to us, partnering with us to deliver proven results, including:

Lower operational costs (Potential savings of up to 50% for off-shore clients)

Swifter business processing

First world infrastructure

A great talent pool

And much higher returns on investment

SA Commercial Outsource BPO

Our model is simple and effective: We connect our clients with their customers, more cost-efficiently and effectively.

Our core offering includes inbound and outbound call services, client retention programmes, client service management, and many more BPO services.

Our approach is bespoke. No two BPO solutions are the same. We tailor every client’s solution to their individual business goals.

Solutions are delivered by our talented team of professionals, trained to meet high international standards.

We’re the first BPO company to work with the Helen O’Grady Drama Academy to upskill staff in pronunciation, annunciation and listening abilities, ensuring they always represent your brand professionally.

Our Processes

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All of our processes follow the ISO9001 Quality Management System. They are documented and stored in a central hub. Through continuous review and enhancement of our business processing, we confidently uphold the highest standards for our clients.

Partnership

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At SA Commercial BPO we go above and beyond our clients’ expectations. We consider ourselves our clients’ most trusted partner who strives to deliver a BPO service of the highest quality.

Quick Facts

A 100% black-owned and -managed company

One black female in a directorship position with unrestricted voting rights

Committed to employing a substantial number of personnel from historically disadvantaged backgrounds

Our executive team collectively has over 50 years of management experience in direct marketing, telecommunications and financial services

Sound quality assurance programme, managed by an experienced team

A happy team culture, conducive to productivity and the sharing of new ideas

Focus on mentoring—our hands-on MD is passionate about skills transfer and empowering our people

Our advanced IT infrastructure is stable and has the flexibility to expand to our clients’ real-time requirements

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